Terms & Conditions

1. Agreement to Terms

By accessing or using the website at eas.ventures or engaging the services of Elevate Automation Solutions ("EAS," "we," "us," or "our"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use our website or services.

These terms apply to all visitors, leads, clients, and anyone who accesses our website or purchases our services.

2. Services Description

EAS provides AI-powered business automation services for trades companies, including but not limited to:

• Missed call text-back and lead recovery systems
• CRM setup and automation via GoHighLevel
• Lead qualification and booking automation
• Follow-up sequence design and implementation
• Workflow automation using n8n, Make, and related platforms
• Ongoing system management and optimization

Specific deliverables, timelines, and pricing are defined in individual service agreements or proposals provided to each client.

3. Payment Terms

Setup fees are due before work begins. Monthly retainer fees are billed on the same date each month and are due upon receipt. Payments are processed via Stripe.

Late payments: Accounts more than 7 days past due may result in suspension of services until payment is received. Accounts more than 30 days past due may result in termination of services.

Refunds: Setup fees are non-refundable once work has commenced. Monthly retainer fees are non-refundable for the current billing period. If EAS fails to deliver agreed services, refunds will be evaluated on a case-by-case basis.

4. 48-Hour Setup Guarantee

EAS advertises a 48-hour setup timeline for standard automation packages. This guarantee is contingent on:

• Client providing all required information within 24 hours of signing (business details, phone numbers, calendar availability, business hours)
• Client having an active GoHighLevel sub-account or agreeing to EAS managing one on their behalf
• No third-party delays outside EAS's control (e.g., phone number porting, carrier verification)

If EAS fails to deliver within 48 hours due to our own delays, we will provide a pro-rated credit on the first month's retainer.

5. Client Responsibilities

To receive services, clients agree to:

• Provide accurate business information during onboarding
• Respond to onboarding requests within 24 hours to maintain the 48-hour setup timeline
• Maintain active accounts with required third-party platforms (GoHighLevel, etc.)
• Not use EAS-built systems for spam, harassment, or any illegal purpose
• Comply with all applicable laws including the Telephone Consumer Protection Act (TCPA) regarding SMS marketing

6. TCPA Compliance

Automated SMS systems built by EAS are subject to the Telephone Consumer Protection Act (TCPA) and applicable state laws. Clients are responsible for:

• Ensuring they have proper consent to contact leads via SMS
• Including required opt-out language in all automated messages
• Honoring opt-out requests immediately
• Maintaining records of consent

EAS will configure systems with standard TCPA-compliant opt-out language. Clients assume full legal responsibility for their use of automated messaging systems.

6B. SMS Program Terms

By opting in to receive SMS messages from Elevate Automation Solutions LLC via our website at eas.ventures, you agree to the following terms:

• Program Description: You may receive recurring automated customer care text messages from Elevate Automation Solutions LLC related to your inquiry, including appointment reminders and service follow-ups.
• Opt-Out: You may opt out at any time by replying STOP to any message. Upon opting out, you will receive one final confirmation message and no further SMS messages will be sent.
• Help: Reply HELP to any message for assistance, or contact us at [email protected] or (217) 728-1398.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Elevate Automation Solutions LLC is not responsible for any fees charged by your carrier.
• Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier.
• Age Restriction: You must be at least 18 years of age to opt in to our SMS program. By opting in, you confirm that you are 18 years old or older.

7. Intellectual Property

EAS retains ownership of all workflow templates, automation frameworks, and system architectures developed by EAS. Clients receive a license to use these systems during the term of their service agreement.

Client data — all data generated by or belonging to the client (contacts, leads, conversation history) remains the property of the client.

Upon termination of services, EAS will provide clients with an export of their data within 14 days of request.

8. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of the service relationship, including business strategies, client lists, pricing, and technical systems. This obligation survives termination of services for a period of 2 years.

9. Limitation of Liability

EAS provides automation systems as tools to improve business operations. We do not guarantee specific revenue outcomes, lead volumes, or booking rates. Results vary based on factors outside our control including market conditions, call volume, and client follow-through.

To the maximum extent permitted by law, EAS's total liability for any claim arising from our services shall not exceed the total fees paid by the client in the 3 months preceding the claim.

EAS is not liable for indirect, incidental, special, or consequential damages including lost profits, lost data, or business interruption.

10. Termination

Client termination: Clients may cancel monthly services with 30 days written notice. No refund is issued for the current billing period.

EAS termination: EAS reserves the right to terminate services immediately for non-payment, violation of these terms, or use of our systems for illegal purposes.

Upon termination, client access to EAS-managed systems will be revoked and data export will be made available upon request.

11. Governing Law

These Terms & Conditions are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Moultrie County, Illinois, or through binding arbitration at EAS's election.

12. Changes to Terms

EAS reserves the right to update these Terms & Conditions at any time. Existing clients will be notified of material changes via email at least 14 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated terms.

13. Contact

For questions about these Terms & Conditions: